Refund Policy
Refund and Cancellation Policy
Last updated: September 2026
I completely understand that plans can change. However, appointments are reserved especially for you, and late cancellations can leave treatment time that cannot be offered to another client.
Appointment Deposits
A deposit may be required to secure your booking and will normally be deducted from the cost of your treatment. Please provide at least 24 hours’ notice if you need to cancel or rearrange your appointment. If less than 24 hours’ notice is given, or you do not attend your appointment, your deposit may be retained to help cover the reserved appointment time and costs incurred.
Where sufficient notice is provided, your deposit can normally be transferred to a rearranged appointment. Any exception will be considered fairly and individually. If I need to cancel your appointment, you will be offered an alternative date or a refund of any payment made for the cancelled appointment.
Prescription Treatments
Anti-wrinkle treatments require an individual prescription and medication to be ordered specifically for you. Once the prescription has been issued and the medication ordered, the associated prescription and medication costs are non-refundable, except where I cancel the treatment and cannot offer a suitable alternative or where your statutory rights apply.
Treatments already Received
Once a treatment has been carried out, a refund will not normally be provided simply because the result differs from what you hoped for. Every person’s anatomy, physiology, skin, muscle movement, healing response and general health are different. Although treatments are carried out safely, professionally and with honest expectations, an exact result can never be guaranteed. This does not affect your legal rights if a service has not been provided with reasonable care and skill.
Treatment Courses
Completed sessions within a course or package are non-refundable. If you are unable to continue a course because of a medical change or exceptional circumstances, please contact me. Any unused balance will be considered individually and fairly, taking account of treatments already received, any package discount and costs already incurred.
Problems or Concerns
If you are unhappy or concerned following a treatment, please contact me as soon as possible.
I would always prefer the opportunity to speak with you, assess the area properly and understand what has happened. Photographs can be helpful, but an in-person review may be necessary before appropriate advice can be given. I will always be open and honest with you and will do my best to agree a suitable way forward.
Thank you for understanding why this policy is necessary for a small appointment-based business.